Terms of service

Welcome to Hilal Souq! By using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. Acceptance of Terms

By accessing or using Hilal Souq’s website and services, you agree to these Terms of Service and our Privacy Policy. If you do not agree, please do not use our services.

2. Account Registration

  • You may need to create an account to place orders or access certain features.

  • You agree to provide accurate, current, and complete information during registration.

  • You are responsible for maintaining the confidentiality of your account credentials and all activities under your account.

3. Product Information

  • We strive to provide accurate product descriptions, images, and pricing.

  • However, we do not guarantee the completeness or accuracy of this information and reserve the right to correct errors or update details without prior notice.

4. Orders and Payments

  • All orders are subject to acceptance and availability.

  • Prices are listed in AED or SAR and include applicable taxes unless stated otherwise.

  • Payment must be made at the time of purchase via the accepted payment methods.

5. Shipping and Delivery

  • Shipping policies, rates, and delivery times are outlined on our Shipping Policy page.

  • We are not responsible for delays caused by customs, courier issues, or incorrect address details.

6. Returns and Refunds

  • Our Return & Refund Policy governs all returns, exchanges, and refunds. Please review it carefully.

7. Intellectual Property

  • All content on the Hilal Souq website, including text, graphics, logos, images, and software, is the property of Hilal Souq or its licensors and is protected by applicable intellectual property laws.

  • You may not use, reproduce, or distribute any content without our prior written consent.

8. Limitation of Liability

  • Hilal Souq shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

  • Our maximum liability shall not exceed the amount paid by you for the specific product or service in question.

9. Governing Law

  • These Terms of Service are governed by the laws of the United Arab Emirates and Kingdom of Saudi Arabia.

  • Any disputes arising shall be subject to the exclusive jurisdiction of courts within these countries.

10. Changes to Terms

  • We reserve the right to modify or update these Terms of Service at any time.

  • The latest version will be posted on our website, and your continued use of the service constitutes acceptance of the changes.

11. Contact Us

If you have any questions or concerns regarding these Terms, please contact us:

📧 hilalsouqofficial@gmail.com
📍 Serving customers across the United Arab Emirates and Saudi Arabia